Refund and returns policy

It may happen that you want to return an order. Perhaps because you do not like the product or maybe there is another reason why you do not want the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.

You have another 14 days after cancellation to return your product. You will then be credited the full order amount including shipping costs. Only the cost of return from your home to the store are for your own account. These costs are approximately € 7.25 per package, for the exact rates please consult the website of your carrier. If you exercise your right of withdrawal, the product will be returned to Ictoria with all delivered accessories and – if reasonably possible – in its original condition and packaging. To exercise this right, please contact us at [email protected] We will then refund the order amount due within 14 days of notification of your return provided the product has already been received back in good order.

Should the product be damaged or the packaging more damaged than necessary to try the product, we may pass this depreciation of the product on to you. So please treat the product with care and make sure it is properly packaged when returning it.

Exchange product?

Would you like to exchange your product? That’s no problem at all. You can contact [email protected] for this. However, you do bear the cost of returning the product yourself.”

I provided a wrong delivery address!

Provided a wrong delivery address by mistake? Please contact us as soon as possible. We will try to change the order for you.

Delivery time & shipping costs

We carefully do our best to deliver the order to you as soon as possible. Orders placed before 4 p.m. on weekdays, we try to ship the same day. However, we are not always able to meet this deadline. Sometimes products are out of stock and then the delivery of your order may take a little longer. On the product page is an indication of the delivery time. Should we for any reason not meet this delivery time, we will of course inform you as soon as possible.

The listed prices do not include shipping costs. Shipping costs are:

€2,95 for orders that fit through the mailbox
€5,95 for orders under € 75,-
Free for orders from € 75,-

Delivery is via the letter carrier or parcel delivery service of Post NL. Generally, delivery will take place the next working day between 9:00 and 18:00. Unfortunately, we cannot guarantee the time of delivery.

Contact

We do our very best for you as our customer. That includes making it easy for you to contact us. If you have any questions about anything, you can reach us using the following details:

Ictoria B.V.
Tel: + 31 (0)85 876 9214
Mail: [email protected]
The trade name of our company is: Ictoria
Our domain name is https://ictoria.nl/
Our business address:
Boxmeer:
Koorstraat 53
5831 GH Boxmeer

‘s-Hertogenbosch:
Bruistensingel 500
5232 AH ‘s-Hertogenbosch

CHAMBER OF COMMERCE: 73996068

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